Booking and Cancellation

Review the itinerary, dates, room type, traveller count, total price, inclusions and exclusions before paying. An enquiry or request alone does not confirm a booking. Safrago confirms reservations in writing after verifying availability and the required payment.

The required deposit, payment currency and accepted payment methods are specified in your written quotation. Any additional payment charges are disclosed before payment.

Full payment must be received at least 25 days before departure. If the balance is not received by that deadline, Safrago may cancel your seat or booking without refunding the deposit. For bookings accepted within 25 days of departure, full payment is required at confirmation.

Send your request in writing to hello@safrago.com or through your existing WhatsApp conversation with the Safrago booking team. Include your booking reference, traveller names and the affected service. Keep the time-stamped message and request written acknowledgement.

Changes after confirmation are subject to availability and may incur supplier charges, fare differences or other disclosed costs. Safrago will explain the cost before you accept the change. A request alone does not confirm that a change has been made.

• High season: Confirmed private tours are non-cancellable and non-refundable when cancelled by the traveller.
• Low season: Cancellation requests received at least 72 hours before the scheduled tour start qualify for a refund, less any applicable cancellation penalties. Requests received less than 72 hours before the start are non-refundable.

The applicable season and any cancellation penalties must be communicated in writing before payment. The 72-hour deadline is measured using the local time at the destination. This private-tour rule does not make separately booked hotels, flights or visas refundable.

Confirmed hotel and bungalow bookings are non-refundable when cancelled by the traveller. If the property itself cancels the reservation, Safrago will offer an alternative of the same standard for your approval or a full refund of the amount paid for the affected accommodation.

Refunds and changes are governed by the issuing airline's fare conditions. Low-cost airline and Economy Class tickets are generally non-refundable unless the airline expressly provides a refundable option. Business Class is not automatically refundable; the ticket's fare conditions determine eligibility and cancellation deadlines.

Visa fees are non-refundable in the event of rejection. Visa assistance does not guarantee approval or admission to a destination.

Electronic products and services, including digital downloads and online consultations, are non-cancellable and non-refundable after purchase, subject to mandatory rights under applicable law. Contact us if a purchased product cannot be accessed or a service has not been delivered.

If Safrago cancels a group departure because the required number of travellers has not been reached, the traveller receives a full refund of the trip amount paid to Safrago. Any alternative departure is optional and requires the traveller's agreement.

This refund does not cover flights or other arrangements purchased independently from third parties.

Cancellation fees for services not covered by the rules above depend on the disclosed supplier conditions and the time of cancellation. Each component of a package is assessed under its applicable conditions. Any specific exception agreed in writing before payment forms part of your booking.

Flight delays, cancellations, schedule changes, natural disasters, political unrest, pandemics and other events beyond Safrago's reasonable control may affect travel. Safrago is not liable for resulting financial loss, missed services or additional expenses to the extent permitted by law. Any available refund or remedy for an affected service is assessed under the relevant booking conditions and applicable law.

For processing details, see Refunds. For wider conditions, see Terms.

These conditions apply to the extent permitted by applicable law. Nothing in them excludes mandatory consumer rights or liability that cannot legally be excluded. Refund methods, deductions and deadlines are subject to any overriding legal requirements.

• Email: hello@safrago.com
• Turkey office: +90 542 614 7133
• UAE office: +971 50 150 0931