Refunds

Contact hello@safrago.com or the Safrago booking team through your existing WhatsApp conversation. Include the booking reference, traveller name, affected service and reason for the request. A request does not itself establish refund eligibility.

We review the confirmed services and applicable cancellation conditions, then explain the refundable amount and any applicable deductions. If only part of a package qualifies, the refund relates to that component rather than automatically to the entire package.

• High season: Confirmed private tours are non-cancellable and non-refundable when cancelled by the traveller.
• Low season: Cancellation requests received at least 72 hours before the scheduled tour start qualify for a refund, less any applicable cancellation penalties. Requests received less than 72 hours before the start are non-refundable.

The applicable season and any cancellation penalties must be communicated in writing before payment. The 72-hour deadline is measured using the local time at the destination. This private-tour rule does not make separately booked hotels, flights or visas refundable.

Confirmed hotel and bungalow bookings are non-refundable when cancelled by the traveller. If the property itself cancels the reservation, Safrago will offer an alternative of the same standard for your approval or a full refund of the amount paid for the affected accommodation.

Refunds and changes are governed by the issuing airline's fare conditions. Low-cost airline and Economy Class tickets are generally non-refundable unless the airline expressly provides a refundable option. Business Class is not automatically refundable; the ticket's fare conditions determine eligibility and cancellation deadlines.

Visa fees are non-refundable in the event of rejection. Visa assistance does not guarantee approval or admission to a destination.

Electronic products and services, including digital downloads and online consultations, are non-cancellable and non-refundable after purchase, subject to mandatory rights under applicable law. Contact us if a purchased product cannot be accessed or a service has not been delivered.

If Safrago cancels a group departure because the required number of travellers has not been reached, the traveller receives a full refund of the trip amount paid to Safrago. Any alternative departure is optional and requires the traveller's agreement.

This refund does not cover flights or other arrangements purchased independently from third parties.

Approved refunds are made by bank transfer within 10-15 business days after Safrago receives the relevant funds from the supplier. Where no supplier repayment is involved, the period runs from refund approval. Bank processing can affect when funds appear in your account.

The traveller bears applicable bank transfer fees, except where applicable law requires otherwise. Safrago will disclose those fees when arranging the refund. Provide accurate bank details through the booking team; do not send full card numbers, passwords or one-time security codes.

This processing rule does not reduce an entitlement to a full refund or extend any mandatory legal refund deadline.

If you believe the outcome does not reflect your confirmed arrangements, contact us with the relevant correspondence so we can review it.

Booking and Cancellation · Terms

These conditions apply to the extent permitted by applicable law. Nothing in them excludes mandatory consumer rights or liability that cannot legally be excluded. Refund methods, deductions and deadlines are subject to any overriding legal requirements.

• Email: hello@safrago.com
• Turkey office: +90 542 614 7133
• UAE office: +971 50 150 0931