Terms and Conditions

Safrago Consultant Company manages the travel services described on this website. The UAE office handles bookings for destinations outside Turkey. The Turkey office handles Turkey trips only.

These terms should be read with your written quotation, confirmed itinerary, Booking and Cancellation policy and Refunds policy. Service-specific supplier conditions and any agreed exceptions must be disclosed before payment. General exclusions do not remove a service expressly included in your written package.

Review the itinerary, dates, room type, traveller count, total price, inclusions and exclusions before paying. An enquiry or request alone does not confirm a booking. Safrago confirms reservations in writing after verifying availability and the required payment.

The required deposit, payment currency and accepted payment methods are specified in your written quotation. Any additional payment charges are disclosed before payment.

Full payment must be received at least 25 days before departure. If the balance is not received by that deadline, Safrago may cancel your seat or booking without refunding the deposit. For bookings accepted within 25 days of departure, full payment is required at confirmation.

Unless otherwise stated in writing, VIP tours include transportation, parking fees, road tolls and bridge tolls only. Meals, entrance fees, activities and personal expenses are excluded. Read your confirmed package for any additional inclusions.

Changes requested after confirmation depend on availability and may incur additional charges. Safrago will explain applicable costs before you accept a change. Name corrections and flight changes remain subject to supplier rules.

• High season: Confirmed private tours are non-cancellable and non-refundable when cancelled by the traveller.
• Low season: Cancellation requests received at least 72 hours before the scheduled tour start qualify for a refund, less any applicable cancellation penalties. Requests received less than 72 hours before the start are non-refundable.

The applicable season and any cancellation penalties must be communicated in writing before payment. The 72-hour deadline is measured using the local time at the destination. This private-tour rule does not make separately booked hotels, flights or visas refundable.

Confirmed hotel and bungalow bookings are non-refundable when cancelled by the traveller. If the property itself cancels the reservation, Safrago will offer an alternative of the same standard for your approval or a full refund of the amount paid for the affected accommodation.

Refunds and changes are governed by the issuing airline's fare conditions. Low-cost airline and Economy Class tickets are generally non-refundable unless the airline expressly provides a refundable option. Business Class is not automatically refundable; the ticket's fare conditions determine eligibility and cancellation deadlines.

Visa fees are non-refundable in the event of rejection. Visa assistance does not guarantee approval or admission to a destination.

Electronic products and services, including digital downloads and online consultations, are non-cancellable and non-refundable after purchase, subject to mandatory rights under applicable law. Contact us if a purchased product cannot be accessed or a service has not been delivered.

If Safrago cancels a group departure because the required number of travellers has not been reached, the traveller receives a full refund of the trip amount paid to Safrago. Any alternative departure is optional and requires the traveller's agreement.

This refund does not cover flights or other arrangements purchased independently from third parties.

Travellers are responsible for providing accurate names and travel details, obtaining valid passports and visas, and complying with entry, transit and travel regulations. Safrago does not decide visa applications or admission to a country and is not responsible for visa rejection or denied entry by authorities, subject to responsibilities that cannot legally be excluded.

Check your confirmation promptly and tell us about any errors. Tell the booking team before payment about essential dietary, mobility or other requirements so arrangements can be checked. Requests are not guaranteed unless confirmed in writing.

Safrago is not liable for financial loss, missed services or additional expenses resulting from airline cancellations, delays or changes beyond its control, to the extent permitted by law. Airline obligations and any applicable passenger rights remain unaffected. Refund eligibility for separately affected services follows their booking conditions and applicable law.

Safrago is not responsible for a failure or delay caused by events beyond its reasonable control, including natural disasters, political unrest, pandemics or government restrictions, to the extent permitted by law. Such events do not automatically remove refund rights or obligations imposed by law. Available alternatives and supplier remedies will be communicated when known.

Approved refunds are made by bank transfer within 10-15 business days after Safrago receives the relevant funds from the supplier. Where no supplier repayment is involved, the period runs from refund approval. Bank processing can affect when funds appear in your account.

The traveller bears applicable bank transfer fees, except where applicable law requires otherwise. Safrago will disclose those fees when arranging the refund. Provide accurate bank details through the booking team; do not send full card numbers, passwords or one-time security codes.

This processing rule does not reduce an entitlement to a full refund or extend any mandatory legal refund deadline.

Use the website lawfully and provide accurate information. Do not interfere with its operation or use another person's account without permission. Digital products are for the purchaser's personal use unless a different licence is supplied; unauthorised resale, redistribution or sharing is prohibited.

See our Privacy Policy. Passport copies are not collected through the website; the booking team requests them through WhatsApp when needed for travel arrangements.

Send booking complaints to hello@safrago.com with your booking reference and supporting details. We will review the matter with the relevant providers where necessary. Applicable mandatory law governs your rights; these terms do not prevent access to available consumer complaint channels.

Updated terms apply to new bookings. Changes to an existing confirmed booking require agreement or a lawful basis and do not retrospectively remove accrued rights.

These conditions apply to the extent permitted by applicable law. Nothing in them excludes mandatory consumer rights or liability that cannot legally be excluded. Refund methods, deductions and deadlines are subject to any overriding legal requirements.

• Email: hello@safrago.com
• Turkey office: +90 542 614 7133
• UAE office: +971 50 150 0931